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Program Open Homes · Pomoč pri katastrofah
Ljudem v stiski ponudite streho nad glavo
Ponudite brezplačno začasno streho nad glavo ljudem, ki potrebujejo bivališče, kjer se lahko počutijo kot doma.
Program Open Homes · Pomoč pri katastrofah
Ljudem v stiski ponudite streho nad glavo
Ponudite brezplačno začasno streho nad glavo ljudem, ki potrebujejo bivališče, kjer se lahko počutijo kot doma.
Ko se zgodijo katastrofe, veliko ljudi potrebuje začasno nastanitev. Najsi gre za sosede, ki so evakuirani, ali humanitarne delavce, ki gredo pomagat, ljudje potrebujejo streho nad glavo, da ugotovijo, kaj je naslednji korak.
Gostitelji imajo lahko pomembno vlogo pri odzivanju in okrevanju skupnosti − preprosto ponudijo prostor. Gostitelji od leta 2012 odpirajo vrata ljudem z vsega sveta, ki so jih prizadele katastrofe.

Vaš prostor je lahko tolažba človeku v stiski.

Vaš prostor je lahko tolažba človeku v stiski.

Ko se zgodijo katastrofe, veliko ljudi potrebuje začasno nastanitev. Najsi gre za sosede, ki so evakuirani, ali humanitarne delavce, ki gredo pomagat, ljudje potrebujejo streho nad glavo, da ugotovijo, kaj je naslednji korak.
Gostitelji imajo lahko pomembno vlogo pri odzivanju in okrevanju skupnosti − preprosto ponudijo prostor. Gostitelji od leta 2012 odpirajo vrata ljudem z vsega sveta, ki so jih prizadele katastrofe.

Kako deluje

Marie
Pariz, Francija
Rojen in odraščal sem v Parizu. Z navdušenjem sprejemam ljudi v svojem prostoru ter jim nudim varno in udobno okolje.
1
Ustvarite profil
Če želite ustvariti profil, vas bomo prosili za osnovne podatke, kot sta ime in priimek, profilna fotografija in e-naslov. Delite lahko tudi, kaj vas je navdihnilo, da ste postali gostitelj.
Marie
Pariz, Francija
Rojen in odraščal sem v Parizu. Z navdušenjem sprejemam ljudi v svojem prostoru ter jim nudim varno in udobno okolje.
1
Ustvarite profil
Če želite ustvariti profil, vas bomo prosili za osnovne podatke, kot sta ime in priimek, profilna fotografija in e-naslov. Delite lahko tudi, kaj vas je navdihnilo, da ste postali gostitelj.
2
Ustvarite vnos
Opišite, kje se vaš prostor nahaja, koliko gostov lahko sprejmete in kdaj je na razpoložljiv. Če ste že gostitelj, lahko izberete obstoječi vnos.
Celotno prenočišče
Prenočišče za pomoč
3 gostje
Garsonjera
2 postelji
1 kopalnica
Celotno prenočišče
Prenočišče za pomoč
3 gostje
Garsonjera
2 postelji
1 kopalnica
2
Ustvarite vnos
Opišite, kje se vaš prostor nahaja, koliko gostov lahko sprejmete in kdaj je na razpoložljiv. Če ste že gostitelj, lahko izberete obstoječi vnos.
Pozdravljeni, Marie,
Delam za organizacijo, ki pomaga ljudem, ki so zaradi katastrofe izgubili svoje domove in si zdaj poskušajo opomoči.
3
Odgovorite na zahteve
Gostje vam bodo sporočili, če bodo ocenili, da je vaše bivališče primerno zanje, ali pa bo z vami stopila v stik neprofitna organizacija, ki bivališča rezervira v imenu svojih strank ali humanitarnih delavcev, ki večinoma delujejo kot prostovoljci. Če želite ustvariti rezervacijo, morajo gostje potrditi, da so bili razseljeni. Preden bo karkoli uradno, lahko postavljate vprašanja, se dogovorite o logistiki in določite pričakovanja glede bivanja.
Pozdravljeni, Marie,
Delam za organizacijo, ki pomaga ljudem, ki so zaradi katastrofe izgubili svoje domove in si zdaj poskušajo opomoči.
3
Odgovorite na zahteve
Gostje vam bodo sporočili, če bodo ocenili, da je vaše bivališče primerno zanje, ali pa bo z vami stopila v stik neprofitna organizacija, ki bivališča rezervira v imenu svojih strank ali humanitarnih delavcev, ki večinoma delujejo kot prostovoljci. Če želite ustvariti rezervacijo, morajo gostje potrditi, da so bili razseljeni. Preden bo karkoli uradno, lahko postavljate vprašanja, se dogovorite o logistiki in določite pričakovanja glede bivanja.
4
Pripravite se na sprejem gostov
Program Open Homes vsebuje povezave do virov in odgovorov na pogosto zastavljena vprašanja, naša ekipa pa je tukaj, da vam nudi podporo, če boste imeli kakršnakoli vprašanja o bivanju gosta. Če imate kakršnakoli vprašanja o načrtovanem bivanju gosta, lahko komunicirate tudi z neprofitno organizacijo ali pa z gostom.
4
Pripravite se na sprejem gostov
Program Open Homes vsebuje povezave do virov in odgovorov na pogosto zastavljena vprašanja, naša ekipa pa je tukaj, da vam nudi podporo, če boste imeli kakršnakoli vprašanja o bivanju gosta. Če imate kakršnakoli vprašanja o načrtovanem bivanju gosta, lahko komunicirate tudi z neprofitno organizacijo ali pa z gostom.

Komu bi pomagali

NEPOSREDNE ŽRTVE
Kot gostitelju se vam lahko oglasijo različne žrtve katastrofe. Mednje lahko spadajo tudi ljudje, ki so bili evakuirani, ali družinski člani preživelih, ki želijo biti ob svojih bližnjih, medtem ko se zdravijo.
NEPOSREDNE ŽRTVE
Kot gostitelju se vam lahko oglasijo različne žrtve katastrofe. Mednje lahko spadajo tudi ljudje, ki so bili evakuirani, ali družinski člani preživelih, ki želijo biti ob svojih bližnjih, medtem ko se zdravijo.
HUMANITARNI DELAVCI
Sodelujemo z organizacijami po vsem svetu, da omogočimo začasne nastanitve humanitarnim in zdravstvenim delavcem. Mednje spadajo tudi reševalci, prostovoljci in humanitarni delavci neprofitnih organizacij.
HUMANITARNI DELAVCI
Sodelujemo z organizacijami po vsem svetu, da omogočimo začasne nastanitve humanitarnim in zdravstvenim delavcem. Mednje spadajo tudi reševalci, prostovoljci in humanitarni delavci neprofitnih organizacij.

Kaj je potrebno za sprejemanje gostov

Vaša naloga je zagotoviti gostom prostor, kjer se počutijo dobrodošle, in jim pomagati odgovoriti na vsa vprašanja.
  • Prosta soba ali stanovanje
  • Udobna postelja
  • Osnovna oprema in toaletne potrebščine
  • Razpoložljivost 2 ali več dni zaporedoma

Kaj je potrebno za sprejemanje gostov

Vaša naloga je zagotoviti gostom prostor, kjer se počutijo dobrodošle, in jim pomagati odgovoriti na vsa vprašanja.
  • Prosta soba ali stanovanje
  • Udobna postelja
  • Osnovna oprema in toaletne potrebščine
  • Razpoložljivost 2 ali več dni zaporedoma

Kako vas podpiramo

Vemo, da se to lahko zdi kot velika obveznost. Zato si prizadevamo, da bi vam ponudili čimveč informacij in varstva pred bivanjem in med njim.
Non stop telefonska podpora in informacije
Pri tem niste sami. Poleg Airbnbjeve ekipe za podporo strankam, ki je na voljo non stop, boste za kakršnakoli vprašanja o rezervaciji v okviru programa Open Homes imeli dostop tudi do specializirane ekipe.
Nadomestila za premoženjsko škodo
Čeprav je nenamerna škoda redka, razumemo, da morda potrebujete zaščito. Z garancijo za gostitelja se vsakemu gostitelju povrne premoženjska škoda do 1.000.000 USD.

Odgovori na vaša vprašanja

Kaj je program Open Homes?

Open Homes connects people with a free place to stay in times of need. The idea for Open Homes came from Airbnb hosts in 2012. After Hurricane Sandy hit New York, hosts decided to offer their homes for free to neighbors who were forced to evacuate. Inspired by their generosity, Open Homes became an official part of Airbnb.

Since then, it’s expanded to support evacuees, relief workers, medical patients, refugees and asylum seekers. We partner with trusted nonprofits like Mercy Corps, the International Rescue Committee, and the Bone Marrow & Cancer Foundation to develop the program and connect their clients with a free place to stay in times of need.

Open Homes stays are always free for the guests. Some hosts choose to host Open Homes stays for free by signing up with the Open Homes community. If you haven't signed up to host guests for free on Open Homes, you'll still receive your usual payment for your listing when you have an Open Homes booking. Airbnb waives all service fees for these reservations.

Kdo je lahko gostitelj v programu Open Homes?

Open Homes hosts have many of the same expectations as regular Airbnb hosts. Hosts must meet Airbnb’s hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All hosts and guests are required to uphold Airbnb’s community standards.

Almost anyone can sign up to be an Open Homes host. The listings available on the site are as diverse as the hosts who list them, and you can post shared spaces, private rooms, or entire homes. Find out more about home types to see how to describe your space.

Sometimes a staff member from one of our nonprofit partners will book on behalf of their client and may have additional requests based on their client’s needs. In these cases, the nonprofit staff member will communicate with the host ahead of time to make sure your space is a good fit.

Kdo lahko rezervira v okviru programa Open Homes?

Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, medical patients and their caregivers, refugees and asylum seekers.

Disaster relief

In the aftermath of a disaster, there is a critical need for temporary housing. You can help your community rebuild by offering a place to stay to neighbors who have had to flee their homes, as well as relief workers deployed to help. In this instance, people affected by the disaster and relief workers have the ability to search for and book an Open Homes listing directly for themselves.

In order to book, guests must confirm that they’ve been impacted by the disaster or are a relief worker responding in an official capacity. They also agree to our Community Standards and the Airbnb Terms of Service.

Learn more about Disaster relief stays.

Medical stays

Every day, people travel far from home for medical treatment. They may be receiving care, supporting a patient, or healing with family during a difficult time. As a host, you can offer someone the comfort and space they need to recover. In this instance, guests can search for and book an Open Homes listing directly for themselves, or a nonprofit staff member may make the booking on their behalf.

Learn more about Medical stays.

Refugee housing

There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum-seekers need to finalize paperwork, search for jobs, and find a temporary place to stay. You can support them by offering a comfortable space at a critical time. In this instance, guests can only be booked on Open Homes by a nonprofit staff member making the booking on their behalf. All guests have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.

Learn more about Refugee housing.

If you are eligible, you must have a verified account on Airbnb in order to book on Open Homes. To create your account, go to airbnb.com and click Sign Up. You’ll be asked to verify your birthday, email and phone number, as well as upload a government issued ID. You might also be prompted to upload a payment method - this is simply for account verification, you will not be charged for an Open Homes reservation.

How to search for Medical or Refugee stays:

  1. Once you’ve been referred to Open Homes by a trusted nonprofit partner, go to Airbnb.com.
  2. Enter your destination, travel dates, and number of guests.
  3. Click Search.
  4. If you want, use the filters (for example, number of bedrooms) to narrow your options. Click More Filters to see all available filters.
  5. Scroll through the listings or use the map to find listings in the location you want.
  6. Click on a listing to open it. To learn more about it, read the description, check the available amenities, review the House Rules, and see reviews that other guests have left for the host.
  7. Contact the host to ask questions.
  8. If you’re ready to book, request to book the listing.

How to search for Disaster Relief Stays:

  1. Visit the Open Homes Disaster Relief Page.
  2. Select the Option Find A Place to Stay.
  3. Select the Disaster Event you are impacted by.
  4. Select Find Housing.
  5. Use the filters (for example, number of bedrooms) to narrow your options. Click More Filters to see all available filters.
  6. Scroll through the listings or use the map to find listings in the location you want.
  7. Click on a listing to open it. To learn more about it, read the description, check the available amenities, review the House Rules, and see reviews that other guests have left for the host.
  8. Contact the host to ask questions.
  9. If you’re ready to book, request to book the listing.
  10. You’ll be required to complete an additional step on the booking page to confirm your eligibility for Open Homes.

Once the reservation is accepted by the host, you’ll receive a confirmation email as well as the listing address and host’s phone number. If questions arise before check in, use the Contact host link to keep in communication with the host.

Learn more about Airbnb’s guest standards.

Kako naj se pripravim na goste programa Open Homes?

Whether you signed up to host for free on Open Homes or have received an Open Homes booking request, here are a few things to keep in mind to help you prepare for your guests:

  • Communicate clearly
  • Try to learn about their needs and how you can help make their stay more comfortable
  • Unlike regular guests on Airbnb, Open Homes guests are often traveling due to unexpected and difficult circumstances. Remember that everyone responds differently and has different needs
  • Make sure you’re accessible to your guests and easy to communicate with
  • Explain the check-out time and process to your guests beforehand. Include your expectations about cleaning the listing, if any

Hosting an Open Homes stay can be different across programs. Many guests referred by a nonprofit will have the support of a staff member throughout. You can learn more on our dedicated sites:

Learn more about Airbnb’s hosting standards.

Kako stopim v stik s podporo za program Open Homes?

A dedicated support team is available to all hosts, guests and nonprofit partners for issues and questions related to Open Homes reservations 7 days a week, from 9am to 5pm Pacific Standard Time. Contact us by emailing openhomessupport@airbnb.com. Airbnb’s community support specialists are also available 24 hours a day, 7 days a week.

What to do if you feel unsafe during a stay

If you encounter an emergency situation, or if your personal safety is threatened during a stay, contact local police or emergency services immediately.

If you need help from Airbnb with a safety concern, contact our Trust and Safety team.

Before the start of the stay, you can also read our safety tips.

Pridružite se skupnosti, ki želi prispevati na nov, bolj oseben način.

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